Jitabet's Privacy Policy — Your information is safe with us

Jitabet is one of Bangladesh's most trusted online gaming platforms. We believe protecting our users' privacy is not just a legal obligation — it is an ethical responsibility. This Privacy Policy has been prepared in compliance with Bangladesh and international data protection laws.

This policy applies to the Jitabet website, mobile application, and all associated services. It is in effect whenever you register, play, make a transaction, or contact support on Jitabet.

Jitabet's Privacy Policy is built on three core principles: minimal data collection, maximum security, and full user control.

Jitabet only collects information that is necessary for platform operations, security, and legal compliance. Collecting unnecessary data is against our policy.

Jitabet uses collected data only for specific, legitimate purposes. We do not send irrelevant ads or spam using your information. A full list of how we use your data is provided below:

• Account Management: For registration, login, password recovery, and account verification.
• Financial Transactions: For accepting deposits, processing withdrawals, and verifying transactions.
• Customer Support: To help resolve your complaints or issues.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Obligations: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Service Improvement: To use as analytical data for improving the gaming experience.
• Responsible Gaming: To monitor gaming behavior and alert users when necessary.
• Promotional Communications: To send you bonus and offer notifications, only with your consent.

The key point is — Jitabet never uses your information for any profiling that could be used against you. Our privacy policy is built with your interests in mind, always.

Jitabet never sells your personal data or shares it with third parties for advertising purposes. However, limited data sharing may occur in certain specific circumstances:

• Payment Providers: With mobile banking providers such as bKash, Nagad, Rocket, and others — solely to process transactions.
• Game Software Providers: With third-party game studios — only the minimum data required to operate the games.
• Law Enforcement: With regulatory authorities when required by court order or legal obligation.
• Security Services: With specialized partners to ensure fraud detection and cybersecurity.

Jitabet uses cookies on its website to enhance your browsing experience and ensure platform security. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions, verify security, and support core functionality. These cannot be disabled.
• Preference Cookies: To remember your language preference, theme settings, and similar choices. You can disable these at any time.
• Analytics Cookies: To analyze site usage patterns and improve our services. Your consent is required.
• Marketing Cookies: Jitabet uses this to show relevant offers. Entirely optional.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit certain features.

Jitabet protects your data to the highest industry standards. Our security framework provides protection across multiple layers:

• SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & DDoS Protection: Protecting servers from cyberattacks.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Data Backup: Regular encrypted backups of all data.
• Staff Training: Regular training for all staff on data handling practices.

Jitabet does not retain your data indefinitely. Specific retention periods are defined for each category of information:

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

As a Jitabet user, you have full control over your own data. Your privacy rights are detailed below:

Jitabet is strictly an 18+ platform. We do not collect data from minors under any circumstances. Age verification is mandatory at registration.

• Date of birth is required at registration, and any applicant under 18 will be automatically rejected.
• Proof of age may be requested during KYC verification in cases where there is reasonable doubt.
• If a minor creates an account and is identified, the account will be closed immediately.
• Any data collected from a minor will be deleted immediately.

A note for parents — please use parental control software to prevent your children from accessing online gaming sites.

Jitabet may update this Privacy Policy when necessary. For any significant changes:

• A notice will be posted on the site.
• Registered users will be notified via email or SMS.
• The "Last Updated" date on this page will reflect the change.
• 7 days' notice will be given before any changes take effect.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or complaints about this Privacy Policy, please contact Jitabet's data protection team. Your privacy is our top priority.

• You will receive an initial response within 72 hours of submitting a complaint.
• Complex issues may take 7 to 14 business days to fully resolve.
• Instant support is available via live chat (24/7).